Meet The Team

Meet The Team

Rick Raucci

Connecticut Basement Systems

Title: Sales Consultant
Hometown: Milford, CT
Rick Raucci from Connecticut Basement Systems

Rick graduated from Southern Connecticut State University in 1980 with a degree in Physical Education. He is a friend of the Sales Manager at Connecticut Basement Systems who sparked his interest in basement waterproofing while they were coaching their kids Little League team. Rick brings a focused, intelligent approach to each job he is involved with and is a true professional.

Connecticut Basement Systems saw what an asset Rick would be to the company with his positive and courteous outlook and brought him on board. After thorough training, Rick began with the company as a sales representative and was quickly promoted to System Design Specialist. He is a trusted and valued member of the Connecticut Basement Systems team and upholds the standards of the company. Rick has been thoroughly trained and has earned the highly esteemed title "CERTIFIED Waterproofing Professional" through the Basement Systems International Waterproofing Contractor Network.

Connecticut Basement Systems is the exclusive regional dealer for the Basement Systems International Waterproofing Contractor Network, a group of more than 400 of the best waterproofing contractors in the world, who have exclusive access to patented products, comprehensive training and support through the international company.

Rick enjoys meeting with homeowners and helping them solve their basement water problems, enabling them to get more out of their homes. He is an active member of his church and involved in coaching his kid's Little League team. Rick is also an avid sports fan.

Google Reviews

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Was very impressed from our initial phone call to our appointment and consultation. Brody was personalbe, knowledgeable and honest...Would highly recommend.
By Christine Stewart
Saturday, Aug 8th, 2026
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By Phil Kristen Pilletere
Friday, Aug 7th, 2026
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Theses guys are a joke they came and Over quoted me for a basement that was only 1000 ft.² and on top of that they use cheap NGO boards nothing modern or luxury and they charge you over 80 grand. It’s ridiculous. I had a another company come in from West Hartford, Connecticut and they did everything luxury brand new bulletproof sheet rocking 27 grand finished basement marble floors, the whole nine modern New York City luxury.. these guys are a joke don’t ever get scammed by these fools basementy is horrible and thier work is like buying a yacht and getting a inflatable pool toy…
By Lenny
Tuesday, Aug 4th, 2026
Company Reply
Thank you for taking the time to share your experience. We’re sorry to hear that your project didn’t meet your expectations, and we take feedback like this seriously. At Connecticut Basement Systems we aim to deliver durable, code-compliant solutions tailored to each home’s specific conditions. Every basement is different, and pricing reflects the scope of work, materials required, and the long-term performance of the system we install. We would welcome the opportunity to discuss your concerns directly so we can better understand what happened and see if there’s anything we can do to make it right. Please reach out to us at [email protected].
Tuesday, Aug 4th, 2026
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My 20 year old sub pump system started to malfunction over the weekend. I called Monday morning and had a tech at my house within an hour. We purchased our home with the system already installed and never had maintenance. The company still took accountability and had their tech come out immediately. He was able to replace the entire system within a few hours. The price was very reasonable. I am beyond impressed with their professionalism and ability to help customers and back their products. I will not hesitate to call in the future.
By Casey Colella
Tuesday, Aug 4th, 2026
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If there were a zero-star rating, I would give it to this company. They installed a system in my office about two or three months ago, and since then, the basement has flooded every time it rains. Every time we called, instead of fixing the problem, they tried to sell us another product, claiming the system wasn't working properly because we hadn't purchased that additional item. You came to evaluate the job, provided your professional assessment, and we followed your recommendations. If those additional components were necessary, why weren't they included in your original quote? We had to pump water out of the elevator pit on Saturday, and today with the rainfall, the basement is flooding again. Your pump is not working. We have already spent thousands of dollars on cleanup because of this ongoing issue. I have had enough. You need to take responsibility and fix this problem immediately. If it is not resolved, I will have no choice but to pursue other options. If this is for a public review (such as Google or Yelp), this version is firm and credible without making unnecessary legal threats that could detract from your message.
By Carmelle Ferrus-Etienne
Monday, Aug 3rd, 2026
Company Reply
Carmelle, We’re truly sorry for the ongoing flooding issues. Our service team will be reaching out to shortly to have a technician come out and correct the problem.
Monday, Aug 3rd, 2026
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Excellent service, very professional and friendly! Highly recommended.
By Stephen Harrington
Friday, Jul 31st, 2026
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Met with Vin he was extremely knowledgeable and great to work with. We signed up that night.
By Leslee Biggs
Thursday, Jul 30th, 2026
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The salesman, Josh, did not enter the crawlspace, just looked with a flashlight and measured using house dimensions. I had CT Basements provide a quote 10-12 years earlier for the same work and the salesman entered the crawlspace in a Tvek suit, mask and goggles. That is what I would have expected from my recent quote. I had to request that he view the actual space up close before I would sign the contract. Josh then had a technician come by the next day and crawl throughout the space. I signed the contract and the work was done well. The salesperson, did minimal work and was not professional.
By Mitch K
Monday, Jul 27th, 2026
Company Reply
Thank you for your feedback. We’re sorry the salesperson’s approach left you feeling the initial visit could have been more thorough. We’re glad a technician fully assessed the space the next day and that the work was completed well. Please don’t hesitate to reach out if you have any additional questions or needs.
Tuesday, Jul 28th, 2026

Customer Reviews About Me

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RICK RAUCCI : I WISH I COULD GIVE HIM A 10 INSTAD OF JUST A...
By Linnie P.
Stamford, CT
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Knowledgeable. Explained what the process would be.
By Chris
Ridgefield, CT
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By Adam L.
Fairfield, CT
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prompt professional service
By George B.
Monroe, CT
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Rick was wonderful - informative and knowledgeable about...
By Lorraine R.
Shelton, CT
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Testimonials from customers I've helped!

This note is an appreciation of Rick's time and professional approach and help... Read Full Testimonial
Jakub P.
Maspeth, NY
Sid the foreman and his two assistants were with out a doubt, the most hardest working team I’ve ever... Read Full Testimonial
Bob C.
Somers, CT
I am extremely satisfied with everything that happened, start to finish. I felt my initial consultation from... Read Full Testimonial
Chris O.
Old Greenwich, CT
Your installation crew was the best representation and the most professional. Read Full Testimonial
James W.
Westport, CT
I have been dealing with incompetent contractor for year... Read Full Testimonial
Nick M.
Newtown, CT
Hi, your team did such a great job they were... Read Full Testimonial
Deb S.
Newtown, CT
I cannot say enough about these wonderful people. Read Full Testimonial
Tim B.
Sandy Hook, CT
I am pleased with the work and would recommend them to others! Read Full Testimonial
Robert D.
Fairfield , CT

Case Studies I've worked on

Connecticut Basement Systems service area

Our Service Area

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We serve the following areas

Our Locations:

Connecticut Basement Systems
33 Progress Avenue
Seymour, CT 06483
1-203-405-4120
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