Bret Citrin

Connecticut Basement Systems

Title: Sales Consultant

_{Bret has more than 25 years of sales experience and has a great understanding of the Real Estate industry. Prior to joining Connecticut Basement Systems, Bret was an IT salesman and also worked as a Real Estate Appraiser.}

_{Bret has been thoroughly trained and has earned the highly esteemed title “Certified Waterproofing Professional” through the Basement Systems International Waterproofing Contractor Network. He is a trusted member of Connecticut Basement Systems and upholds the high standards of the company.}

_{Connecticut Basement Systems is the exclusive regional dealer and the International Headquarters for the Basement Systems International Waterproofing Contractor Network. A group of more than 400 of the best contractors in the world has exclusive access to patented products and comprehensive training.}

_{Bret enjoys meeting with homeowners and helping them solve their basement water issues, enabling them to get more out of their homes. Bret lives in Madison, CT and in his spare time enjoys sailing, golfing, and skiing.}

Theses guys are a joke they came and Over quoted me for a basement that was only 1000 ft.² and on top of that they use cheap NGO boards nothing modern or luxury and they charge you over 80 grand. It’s ridiculous. I had a another company come in from West Hartford, Connecticut and they did everything luxury brand new bulletproof sheet rocking 27 grand finished basement marble floors, the whole nine modern New York City luxury.. these guys are a joke don’t ever get scammed by these fools basementy is horrible and thier work is like buying a yacht and getting a inflatable pool toy…

Company Reply

Thank you for taking the time to share your experience. We’re sorry to hear that your project didn’t meet your expectations, and we take feedback like this seriously. At Connecticut Basement Systems we aim to deliver durable, code-compliant solutions tailored to each home’s specific conditions. Every basement is different, and pricing reflects the scope of work, materials required, and the long-term performance of the system we install. We would welcome the opportunity to discuss your concerns directly so we can better understand what happened and see if there’s anything we can do to make it right. Please reach out to us at [email protected].

My 20 year old sub pump system started to malfunction over the weekend. I called Monday morning and had a tech at my house within an hour. We purchased our home with the system already installed and never had maintenance. The company still took accountability and had their tech come out immediately. He was able to replace the entire system within a few hours. The price was very reasonable. I am beyond impressed with their professionalism and ability to help customers and back their products. I will not hesitate to call in the future.

If there were a zero-star rating, I would give it to this company. They installed a system in my office about two or three months ago, and since then, the basement has flooded every time it rains. Every time we called, instead of fixing the problem, they tried to sell us another product, claiming the system wasn't working properly because we hadn't purchased that additional item. You came to evaluate the job, provided your professional assessment, and we followed your recommendations. If those additional components were necessary, why weren't they included in your original quote? We had to pump water out of the elevator pit on Saturday, and today with the rainfall, the basement is flooding again. Your pump is not working. We have already spent thousands of dollars on cleanup because of this ongoing issue. I have had enough. You need to take responsibility and fix this problem immediately. If it is not resolved, I will have no choice but to pursue other options. If this is for a public review (such as Google or Yelp), this version is firm and credible without making unnecessary legal threats that could detract from your message.

The salesman, Josh, did not enter the crawlspace, just looked with a flashlight and measured using house dimensions. I had CT Basements provide a quote 10-12 years earlier for the same work and the salesman entered the crawlspace in a Tvek suit, mask and goggles. That is what I would have expected from my recent quote. I had to request that he view the actual space up close before I would sign the contract. Josh then had a technician come by the next day and crawl throughout the space. I signed the contract and the work was done well. The salesperson, did minimal work and was not professional.