Jeff Allen

Connecticut Basement Systems

Title: Service Manager

_{Jeff has been with Connecticut Basement Systems since 2016 and started off as a Service Technician for 2 years. Jeff worked on the road servicing customer systems and preforming annual maintenance appointments. After training hard and engaging fully with all his duties in the Service Department, Jeff took on a new set of responsibilities. His extensive knowledge for products and waterproofing allowed Jeff to secure his position in a managerial role. Now the Service Manager, Jeff is responsible for both the Service Call Center and the Field Technicians. Jeff's skillset has prepared him well for all escalated Service appointments, emergency services, and customer visits. He works hard to ensure customer satisfaction, and help problem solve any issues that may arise. Not only does Jeff work on the road, but he is also in the office with his team coordinating maintenance appointments. Jeff is a valuable asset and a strong leader. We are lucky to have him on board!}

_{Outside of work, Jeff enjoys hanging out with his family, riding BMX, and taking trips on his motorcycle.}

We used CT basement to finish approx, 1,000 square feet (almost doubling our home's square footage) of our basement ( 2 bedrooms, family room/playroom, and a large bathroom/laundry room) and couldn’t be happier. The renovation now allows us to have our adult children and their families stay with us comfortably. Throughout the entire process, we were impressed with the professionalism of all the employees. Our project manager, Bruce Reynolds, was “on top of everything” and was effective at communicating and solving any situations that arose. My son came down the stairs and said “This is better than I even imagined it would look.”

I am thoroughly pleased with each of the crew that handled the leaky pipe in our bathroom and replacement of the toilet bowls in our two bathrooms starting with Ron Marra who found the type and color of bowls we wanted and odered and had them delivered to our home saving me a lot of time and agravation. Julie Marra easily understood the leak problem and made all arrangements for everything that needed to be done. We were very pleased with Jim Cerasale who fixed the leak and replaced the two toilet bowls in good time. He was incredibly neat throughout working and after he was done he cleaned up the work area and removed all the debris including the two toilet bowls. Each of the crew, (Ron Marra, Juiie Marra and Jim Cerasale} were very personable and pleasant, All in all I would say AWESOME!