Jeff Allen

Connecticut Basement Systems

Title: Service Manager

_{Jeff has been with Connecticut Basement Systems since 2016 and started off as a Service Technician for 2 years. Jeff worked on the road servicing customer systems and preforming annual maintenance appointments. After training hard and engaging fully with all his duties in the Service Department, Jeff took on a new set of responsibilities. His extensive knowledge for products and waterproofing allowed Jeff to secure his position in a managerial role. Now the Service Manager, Jeff is responsible for both the Service Call Center and the Field Technicians. Jeff's skillset has prepared him well for all escalated Service appointments, emergency services, and customer visits. He works hard to ensure customer satisfaction, and help problem solve any issues that may arise. Not only does Jeff work on the road, but he is also in the office with his team coordinating maintenance appointments. Jeff is a valuable asset and a strong leader. We are lucky to have him on board!}

_{Outside of work, Jeff enjoys hanging out with his family, riding BMX, and taking trips on his motorcycle.}

The room had a lot of problems. We are cut into a hill and water seeped in causing mildew and mold so in this instance, I had already had the mold remediated and they came in and waterproofed it Start and built a room up from the studs with flooring, drywall and cabinets, an air purification system, which is really wonderful plus a sump pump… Quite a project, but totally necessary Kevon and Chris of Connecticut Basement Systems did a great job with this room, they were easy to work with, cheerful and put in many long days of focused effort which involved really extensive waterproofing renovation and a complete overhaul and refurbishing in general… Now the room has a very hip black beam ceiling and LED lighting on a dimmer as well as very nice flooring. Chris and Kevon also did the paint and they were very responsive in fixing minor details on a punchlist which really enhanced the look and the finish of the project. Julie Marra was a very good manager who shepherded the project over months time. This was a complicated project which has its genesis late in 2025 and was just completed recently because of different scheduling aspects and permit approval… the final result was wonderful. I would not hesitate recommend C.B.S. for this type of project.

I continue to be impressed by this small business. We contacted them over a decade ago for a disaster and after getting through the crisis, we installed a dehumidifier that I joke is the most valuable thing in our house. Something went awry and I called for service and it was straightforward and affordable. And while it isn’t a requirement for the work, Devon was a delightful service provider explaining the issue, running diagnostics, and recommending a plan to keep it running well. Incredibly pleased once again by this company.

I called to address a concern about some small leaks of water in my basement that was covered under warranty by the past owners. Not only did the company honor the free service check, but they hunted down the problem which arguably has nothing to do with the basement. Despite that, Nizier C was thorough, tenacious, and intelligent about locating the issue and addressing ways to fix it easily and inexpensively. He listened to my concerns, looked at pictures, and used his expertise to share with me. His main goal was fixing the problem regardless of whether its source was the ground or not.