Testimonials for Connecticut Basement Systems

Bill Hause was professional and thorough! He cleaned out debris and pieces of asphalt ( from a recent new driveway installation). He was sure to clean out the entire track, sump pump and flush the system and made sure everything drained appropriately. He tested the system several times to be sure I would not have any problems! He cleaned up everything. He was pleasant and polite!

Scott was very thorough and was very professional and polite. He was also very patient and answered all of my questions.

Jamin was very polite, he couldn't have been nicer! 

I have had many servicemen come to my home in many, many years but none as nice as Tony who came to service our dehumidifier today. He was efficient, polite, friendly and knowledgeable. He was everything you would want a serviceman to be and more. You are lucky to have him represent your company. 

Cisco and his team were amazing, they were quick, efficient, and polite. The job was finished in 1 afternoon and they left the job site clean. I also was impressed that they were respectful of my health issues and took steps to contain the dust. A big thank you on that one!

Dear Mr. Canelli, Several companies were contacted concerning cracks in my foundation, however none of the people I met seemed very trustworthy. After being high pressured and subjected to scare tactics, I really didn't want to do business with any of them. Mr. Finke came to my home, explained where the problem was and how to solve it. I was given an estimate and time to make my decision. I am very happy with the work that was done and it was a pleasure doing business with Mr. Finke and Basement Systems. Sincerely, Anna S.

I had a crack in a foundation and water was coming through it so I contacted Basement Systems to fix it 18 months ago. Their warranty made the business for me and when they sent out their installers, they said they couldn't do the original things I wanted them to do because of the way the crack was. So they used another method which I was trying to find out when I was getting in touch with them. The part that they fixed has now dried and I haven't had water coming through there anymore. The repair that they did has been good.

Bruce was very professional and would request him in the future. 

Dan did a really good job, thank you! 

I have been a customer of yours for many years. I just wanted to give you feedback on my recent maintenance service experience. Eric and Chad came to my home last week to perform routine inspections on my sump pumps and dehumidifier. You should know that without a doubt, these are two of the most professional and competent tradespersons I have ever had in my home. They were polite, on time, informative, thorough and simply a pleasure to work with. Thanks! 

Steve Cogswell did an excellent job! He was prompt, professional, polite and quite knowledgeable! He made suggestions as to what items might be replaced and I will consider doing that in the future. I am very pleased with Connecticut Basement Systems and employees like Steve are a main reason.

The light was fading and they busted their butts to finish. The crew was very accommodating, professional, answered all our questions.

From the first phone call to the completion of the products. The salesman, Tarn was responsive and very patient with me. The service was provided at my mother-in-law's house in Bethel and there were other parties and issues for him to deal with. He handled all providing great service. The crew was fast, clean, efficient and professional. Chris was very attentive to me and my questions. Thank you for an exceptional product and service. The basement waterproofing system installation resulted in our first offer on the property, sale is pending. Thank you!

I was very pleased with Phil's timeliness and care.   

Jorge is wonderful! He was very personable, I want him to come back for all my service appointments!